Start your projects on time with process automation
We believe many of you (especially from the PMO office) have experienced a situation where you’ve had an internal or client budget approved for a project, and you wanted to kick it off by setting up the necessary tools ecosystem for the planned project. This would include a system for tracking project plans and tasks, as well as a place for collaboration and more.
So, if you recently started and were not sure where to begin, you may have asked your colleagues for guidance. Or maybe you reached out to your IT department for assistance in obtaining the necessary tools. This process can be quite cumbersome in larger organizations because different units manage various tools with their unique processes, and resolution times and is often manual. As a result, it’s not uncommon to find yourself still waiting for the tools you need by the third day (still an optimistic estimation in many cases), which can be quite frustrating. Your project team is eager to know when they can start and where they should store information, but unfortunately, you don’t have a definitive answer yet.
This would most likely not have happened if you had a system for managing IT services, such as Serviceboard. Serviceboard is like a marketplace for all your company’s IT services. Typically, you have to make a service request and wait for it to be processed manually by a support/help desk team. Using the Serviceboard product, you can instantly access and get all services.
To illustrate this, let’s use our example above and see what you would experience with Serviceboard: let’s assume your company uses Jira for tracking your project plan and tasks, and Confluence as a collaboration place between your internal teams (and customers).
Serviceboard marketplace
Serviceboard marketplace is an IT service management platform that connects your company’s IT service providers with consumers (your company employees). Users can easily find the right IT service for their needs and get it instantly.
In Serviceboard, you have the option to acquire IT services individually (in our case Jira projects and Confluence spaces) or as a bundle in a single request. This can save you a lot of time when you require multiple services for your project.
Provisioning of multiple IT services at once
One of the essential tasks in IT management is provisioning multiple IT services simultaneously. By provisioning multiple IT services at once, organizations can save time and effort compared to provisioning each service individually. It allows for a more streamlined approach to deploying new resources and enables faster response times to meet business demands.
In Serviceboard, you have the option to acquire IT services individually (in our case Jira projects and Confluence spaces) or as a bundle simultaneously in a single request.
Track completion of your IT services
Track the completion of your IT services requests with the help of a concise summary. This feature allows you to monitor the progress and status of the IT services you have requested. By keeping track of these completions, you can ensure that all necessary steps are being taken and nothing is overlooked. With this tool, you can easily stay organized and on top of your IT service management.